Frequently Asked Questions

What pipe diameter can your cameras inspect?

Our push-rod systems cover 12 mm to 600 mm depending on camera head size and skid configuration. For larger mains we recommend a crawler system. Tell us your range and we will propose the head and skid combination.

How long a cable do you offer?

Standard lengths are 20, 30, 40, 50, 60, 80 and 120 m. Custom lengths are available on request. Cable length affects reel size and total weight — we will flag that before you order.

What is the IP rating?

Camera heads are generally IP68. Our underwater cameras are rated for immersion from 10 m to 500 m depending on model — tell us the working depth and we will confirm the right unit. Monitor and controller units are splash-resistant, not submersible.

Can the system produce an inspection report?

Yes. Systems with the ITS report option generate a structured report with timestamped video, distance markers and observation notes.

Do you support pan-tilt rotation?

Yes, on our PT series. Rotation range and speed vary by camera head diameter — the 28 mm and 33 mm heads have different limits.

What is your MOQ?

One unit for standard configurations. Custom branding and custom tooling are quoted case by case.

What is the lead time?

Usually 1 to 15 working days. For special configurations the lead time is confirmed against the specific model, so please ask before you plan around a date.

Do you offer OEM?

Yes. Logo, housing colour, packaging, manual, on-screen language and report templates can all be customised. We do not sell under our own brand in your market.

What warranty do you provide?

24 months. Consumables such as skids and seals are excluded.

Can you supply spare parts?

Yes — camera heads, centralisers, skids, cables, reels and monitor units are all available separately.